Return and Refund

14 Days RETURN

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or is returned more than 14 days after delivery is not eligible for a refund.

To complete your return, we require a receipt or proof of purchase.

Exceptions/Non-Returnable Items

Certain types of items cannot be returned, like disposable goods, Ever-fresh Pillow and refill bags. Please get in touch if you have questions or concerns about your specific item.

Cancellation & Change

Restocking fee

Refunds

Once your return is authorized, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.